Our 90-Day Money-Back Guarantee
We stand behind our carbon fiber insoles with a 90-day money-back guarantee. If you're not completely satisfied with your purchase, we're here to help make it right!
Return Process
Step 1: Contact Us
- Fill out our contact form or email us at service@Insolesus.com
- Please include:
- Your full name
- Order number
- Reason for return
- Photos (if there's any damage)
Step 2: Get Return Instructions
Our team will review your request and provide:
- Return shipping instructions
- Suggestions for the right size or flexibility if needed
- Solutions to ensure optimal comfort and performance
Step 3: Refund Processing
- Once we receive and inspect your return, we'll notify you of the approval status
- Approved refunds will be automatically processed to your original payment method within 10 business days
- Please note: Banks or credit card companies may require additional processing time
Important Information
What's Covered
- Full product price refund for items returned within 90 days
- Exchange options for size or flexibility adjustments
What's Not Covered
- Shipping fees
- Customs/import duties
- Taxes
Promotional Orders
For "Buy More, Save More" or bundle promotions:
- Partial returns will result in adjusted refund amounts
- Example: If you purchased 2 insoles with a $44 discount and return 1, the refund will be adjusted to match the single-item price
Customer Support
- Contact us if you haven't received your refund after 15 business days
- Email: service@insolesus.com
- Our commitment: Less than 3% return rate demonstrates our product quality
Our Promise
We're committed to your satisfaction with our carbon fiber insoles. Whether you have questions or need assistance, our team is here to help ensure you get the perfect fit and performance you expect.
Quality Guarantee
We're confident you'll love your carbon fiber insoles. Our low return rate of less than 3% reflects our commitment to quality and customer satisfaction. If you're not completely satisfied, we're here to help find the right solution for you within our 90-day guarantee period.
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